Terms & Conditions

Overview

These Booking Conditions apply to bookings you make by phone or by email. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a Booking confirmation & INVOICE. References to “us”, “we” or “our” mean Travel Goals UK (PVT) Ltd, company number 13517620 (trading as “Travel Goals UK”). Our registered office is at 71-75 SHELTON STREET, COVENT GARDEN, LONDON, WC2H 9JQ

APPLICABLE TO ALL BOOKINGS

When finalizing your booking we, will arrange for you to enter into a contract with each of the third-party supplier(s) of your travel arrangements (such as tour operator, airline, cruise operator, accommodation provider, car hire provider and transfer provider) as specified on your booking confirmation. Your contract comes into existence once we issue the booking confirmation.

Booking with us is subject to these Booking Conditions and as well as those of the third-party suppliers who have their own terms and conditions which govern the services they provide and you’ll be bound by these. In the event of any conflict between a supplier’s terms and conditions and these booking conditions, the supplier’s term or condition that conflicts with ours will take precedence, unless it is deemed under English law to be invalid or unenforceable, in which case the relevant term or condition in our Booking Conditions will prevail. Some of our suppliers’ conditions may limit or exclude their liability to you and, because they’ll apply to your contract with us, may also limit or exclude our liability to you. Suppliers’ terms and conditions are often subject to international conventions too, which limit their (and our) liability. Copies of the relevant supplier’s terms and conditions and any applicable international conventions are available on request.

As an agent, we accept no responsibility for the acts or omissions of the suppliers or for the travel services provided by them unless we are the organiser of your package holiday under the section Package Holidays/Travel,

PACKAGE HOLIDAYS/TRAVEL

We combine and sell to you two or more of the travel services specified below for the purpose of the same trip or holiday, this will comprise a “Package” and we will take responsibility for the package as an “organiser” under the Package Travel Regulations as long as those travel services are: purchased together from a single visit to our website and selected by you before you agree to pay; or advertised, sold or charged by us at an inclusive or total price; or advertised or sold under the term “package” or a similar term.

Once you book a Package, we will continuously be acting as an agent or sub-agent in the way described above for this reason you will still be entering into different contracts with the Service Provider(s) or principal supplier(s) of each specific Travel Service.

BOOKING & PAYMENT

Bookings may be made telephone on 0208 125 7007. All bookings are subject to availability at the time of booking and we do not guarantee that any of the travel services that we advertise, including on our website, will still be available at the time of booking once you have made a booking request, we will confirm availability of your chosen travel services to you.

Please note: It is your responsibility to ensure that all names listed in the booking confirmation are accurate as per the passports of the travellers in your party and that the travel itinerary accords with your requirements. Changes are rarely possible once flight tickets and other travel documents are issued, and alterations may incur additional charges.

Upon receipt of all travel documents please check whether the details such as names, dates and timings towards your package are accurate and advise us immediately if there are any errors or amendments to be made. Also, please note that all flight tickets or any product supplied are non-refundable, non-changeable and non-transferable unless otherwise stated.

Once you have provided confirmation of your chosen Travel Service(s) you will be informed on producing such initial payment as is agreed by us on behalf of the Service Provider, or payment in full, including relevant fees and charges

For anyone seeking the option of spreading the cost of your booking(s), will be subjected to payments being made by the date designated at the time of securing the booking. we will automatically (if consents being given by you) to take payment from the same debit/credit card used to pay your initial deposit or by making a bank transfer. If full payment is not received (for whatever reason) by the Balance Due Date, we will notify the Service Provider who may cancel your booking and charge the cancellation fees set out in their booking conditions. In the event of non-payment, the booking(s) may be cancelled – please refer to the cancellation policy. It is always your liability to guarantee your balance is paid by the Balance Due Date.

We accept payment by bank transfers, debit/credit card (Visa, MasterCard, Maestro and American Express). We do not charge you a fee for using your card however, your bank or card issuer may apply an additional foreign transaction fee for non-UK registered cards.

PRICE(S)

We cannot guarantee that all pricing and any additional information on our website is accurate. Henceforth, it is always possible that despite our efforts there may be occasions when obvious errors occur such as the price or some other detail displayed being inaccurate. We and each Service Provider reserve the right to amend advertised prices at any time before confirmation. We will normally check prices before confirming your booking so that, where the booking’s correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the booking’s correct price at your booking date is higher than the price stated to you, we will contact you by telephone or e-mail for your instructions before we confirm your booking.

In the circumstances where we confirm and process your booking where a pricing or other error is obvious and could plausibly have been recognised by you as a mistake, we may terminate the contract and refund you any sums you have paid us.

Concerning Package bookings, there are situations in which we may modify the cost of your Package. This can occur after we have sent our booking confirmation across in order to pass on to you changes in (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the Travel Services included in your booking imposed by third parties other than the Service Providers, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the Package.

FLIGHT BOOKINGS

When searching for and booking a flight, we will act as your booking agent on criteria designated by you. Concerning such bookings, you appoint us to source those flights on your behalf and you are our principal. We will arrange for you to enter into a contract directly with the airline concerned, and with us.

You will be subject to the airline’s terms and conditions which you must refer to on the relevant airline’s website.

Charter/Chartered flights: When you book your charter flight through us, we act as agent for the charter flight provider who holds an ATOL. The contract will be between you and the charter flight provider based upon their terms and conditions; a copy of which will be available to you prior to booking and is available on request.

IATA flights: We are appointed by some airlines as their agent through our accreditation with the International Air Transport Association (“IATA”). Where you book these flights through our platform, we will be acting as an agent for the relevant airline.

Amendment and cancellation: Most flight bookings are non-refundable by the airline and any amendment or cancellation will incur charges. See the individual airline’s booking conditions for further details and Clause 6 below. As we are your booking agent, please contact us in the event of any amendment or cancellation

CANCELLATION & AMENDMENT

Cancellations: You may cancel your booking at any time. Cancellation requests must be sent to us in writing by email to: admin@travelgoals.uk and will only take effect once received by us. Upon receipt of your cancellation request, the principal(s) or supplier(s) may be entitled to charge a cancellation fee. Cancellation fees may be as much as 100% of the total price of the travel service depending on when cancellation occurs. Bookings are usually non-refundable unless stated otherwise any time after the date of booking. In addition, as we incur administration costs in processing your cancellation request, we charge an administration fee of £50 per passenger.

Amendments: If you want to amend any aspect of your booking you must notify us in writing by email to admin@travelgoals.uk. We cannot guarantee that an amendment can be made after your booking is confirmed and this will depend on the terms and conditions of the supplier(s) of the travel service(s). Other than in respect of a request to increase the number of persons in your party/booking, you would need to pay an amendment fee of £50 per passenger, together with the airline/supplier amendment charges (if any).

FINAL TRAVEL ARRANGEMENTS

Please note: It is your responsibility to confirm that all your travel, passport, visa and insurance documents, as well as any additional documents required for travel which may be required according to paragraph 1A, are in order and that you arrive in plenty of time for checking in at the airport. It is required from you to reconfirm your flight details within 48 hours of departure by checking your airline’s website for any travel updates, including any possible schedule changes or cancellations. If your flight time has altered, please ensure you travel to the airport with enough time to accommodate this change. Except as otherwise stated in these Terms and Conditions, if you have transfers booked you must also notify your Service Provider(s) of these changes. We accept no responsibility concerning any flight schedule changes as these are managed solely by your relevant Service Provider or airline who in turn only accept liability for any schedule changes or cancellations in line with their specific booking terms and conditions.

DELIVERY OF DOCUMENTS

All documents (e.g. invoices/tickets/Insurance policies) will be sent to you by email after 72 working hours of completion of your booking. In some instances, it may take longer to issue certain tickets due to the booking conditions of your flight or other services. Our travel advisors will inform you on such instances and your e-tickets will be sent to you as soon as the Service Provider issue them to us.If you request your tickets via mail, we may charge you a documentation and admin/postal fee. Once your travel documents leave our office, we will not be responsible for their loss unless such loss is due to our negligence. You may have to pay any charges made by Service Providers if tickets or other documents need to be reissued.

COMPLAINTS

we will assist you with any complaints and you may contact our Customer Services at complaints@travelgoals.uk

However, as the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them in the first instance. If you have a problem with your travel arrangements whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure, there will be less opportunity for the principal/supplier to investigate and rectify your complaint. As a result, the amount of compensation you may be entitled to may be reduced or you may not receive any at all.

If you wish to complain when you return home, please write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish – please contact Customer Services at complaints@travelgoals.uk.

UNAVOIDABLE AND EXTRAORDINARY CIRCUMSTANCES

In these Terms and Conditions, where we refer to Unavoidable and Extraordinary Circumstances, it means a situation beyond the control of all parties who invokes such a situation and consequences which could not have been avoided even if all practical measures had been taken.

This may for example be warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious diseases at the travel destination, (including epidemics and pandemics), industrial disputes, nuclear disasters, fire, chemical or biological disasters, unavoidable technical problems with transport, air traffic control strikes and natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the booking.

Except as set out in these Terms and Conditions, we and the Service Providers shall have no responsibility or liability to you for any failure to perform, or a delay in performing, any obligations owed to you which are caused by Unavoidable and Extraordinary Circumstances

INSOLVENCY PROTECTION

We provide full financial protection for our flight inclusive Package and ATOL protected flight only sales by way of our Air Travel Organiser’s Licence issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone+44 (0)333 103 6350, email claims@caa.co.uk.

When you buy an ATOL protected flight or flight inclusive Package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if you need to make a claim.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

ENTIRE AGREEMENT

The Terms and Conditions set out in the full agreement and understanding between you and us in connection with your booking and supersede any prior representations, agreements, conditions, negotiations and undertakings whether made orally or in writing.

LAW AND JURISDICTION

These Terms and Conditions are governed by English law and the courts of England and Wales have exclusive jurisdiction over any dispute or matter arising out of these Terms and Conditions (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable.)

These Terms & Conditions are applicable from 9 August 2021.Registered office address: 71-75 SHELTON STREET, COVENT GARDEN, LONDON, WC2H 9JQ