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Frequently Asked Questions

Guidance and Support for Every Step of Your Journey

After choosing your preferred tour, a deposit is required to confirm your place. The deposit varies by travel class and destination—for standard economy journeys it typically starts from £500 per person, while premium or business-class and speciality tours may require a higher deposit. If you are booking within 90 days of departure (or 130 days for certain rail journeys), full payment is required at booking.

The final balance is due 90 days before departure (or 130 days for rail-focused tours). A reminder including the outstanding amount will be sent approximately 10 days in advance.

Yes, comprehensive travel insurance is mandatory. We recommend purchasing it at the time of booking so that, if you need to cancel due to an insured event, you are covered. We partner with trusted insurers to offer reliable quotes and discounts.

Standard hand luggage allowance is one cabin bag per person (7–10 kg, with maximum dimensions of 45 x 36 x 20 cm). Checked baggage allowance (usually up to 20 kg) varies by airline and will be confirmed at the time of booking. Exceptions apply for certain tours (e.g., floatplane access in Canada allows 14 kg). Hotel porterage is included for your main case throughout the tour.

Yes, seat selection can be made in advance for flights (subject to airline charges). On coaches, seats rotate to afford all guests varied views and fair experience.

Please disclose any pre-existing health conditions or mobility requirements at booking. You are responsible for ensuring any essential medication is permitted in your destinations and complies with documentation. If you wish to bring mobility aids like scooters or wheelchairs, we can advise on airline and excursion-specific rules.

No. Smoking—including e-cigarettes—is prohibited on coaches and flights. Hotels may have designated smoking zones. We'll strive for regular breaks during coach travel, but cannot guarantee dedicated smoking facilities at all times.

Freedom Days offer optional excursions at additional cost. These may be booked locally with your Tour Manager or, for limited-availability experiences, must be reserved before departure. Detailed options will be provided in your final itinerary.

Passport: Must be valid for at least 6 months beyond your return date, with sufficient blank pages (often 1–2 depending on country).
Visas: Many destinations require visas or travel authorisations prior to departure (e.g., ESTA for USA/Alaska, ETA for Canada). Fees vary.
Vaccinations: Check government and NHS guidance and consult your GP or travel clinic well ahead of departure.

We advise on destination-specific customs and etiquette, such as modest dress codes in religious sites, tipping norms, and cultural expectations. For example, in Japan, tipping is rare, while in Kenya or Thailand, gratuities are more customary.

Tipping expectations vary by destination:
In Africa, a guide may expect c. KES 1,300–1,990 per day; in Thailand, USD 7–15; in Japan, tipping is uncommon. Clear guidance will be provided tailored to each itinerary.

By booking with Travel Goals UK, you benefit from:

  • Peace of Mind – Full financial protection with ATOL bonding
  • Expert, personalised planning and support both in the UK and on tour.
  • A single point of contact for all queries, changes, or issues.
  • Greater peace of mind, particularly on complex or multi-destination holidays.
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Call us now on
Customer Service
Monday9.30 AM – 8.00 PM
Tuesday9.30 AM – 8.00 PM
Wednesday9.30 AM – 8.00 PM
Thursday9.30 AM – 8.00 PM
Friday9.30 AM – 8.00 PM
Saturday9.30 AM – 8.00 PM
Sunday9.30 AM – 8.00 PM